NordPay Financial Limited (“NordPay”, “we” or “us”) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers, partners and employees and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
NordPay Financial Limited.
Limited Company registered in England under company number 07329550.
Registered address: Holland House, 1-4 Bury Street, London, EC3A 5AW
We are regulated by the Financial Conduct Authority for the provision of payment services and are registered as a Data Controller with the ICO.
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
We may collect some or all of the following personal data (this may vary according to your relationship with us):
Under the GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one of the following purposes:
We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods (or, where there is no fixed period, the following factors will be used to determine how long it is kept):
We share your data with external third parties, as detailed below in Part 9, that are based outside of the EEA. The following safeguards are applied to such transfers:
We will only transfer your personal data to countries that the European Commission has deemed to provide an adequate level of personal data protection. More information is available from the European Commission.
Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield. This requires that third party to provide data protection to standards similar levels of data protection to those in Europe. More information is available from the European Commission.
We also use specific contracts that require any third-parties to provide the same protection for your data you’re entitled to under GDPR.
Like most banks or payment service providers, we work with third-party service providers with the goal of becoming more secure and efficient. For these reasons, we sometimes have to share some or all of your personal data so that they can provide us with their services.
In order to be transparent, we have listed below all the third-party service providers to whom we are entitled to communicate data, as well as the purpose of the communication and the type of information disclosed.
Information Systems
Company Name:
NETCOM GROUP LLC - USA
Purpose:
Provide NORDPAY FINANCIAL's main information system for the execution of payment services, fraud reports, financial and accounting services.
Process payments initiated by the merchant and authorised by the customer to provide services by card, transfer, store transaction information, payment and other customer data related to these transactions.
Provide statistical services for regulatory reporting.
Provide information on merchant enrolment, management of payment accounts and client-provided documents, including information used to provide an identity and address.
Shared data:
Identity validation and KYC (Know Your Customer) checks carried out for regulatory purposes in connection with the onboarding of merchants and subscriptions to our payment services (detection of money laundering and terrorist financing):
Outsourcing Customer Service
Company Name:
KYC SERVICE – EUROPE
Purpose:
Provide KYC customer support and audit services
Shared data:
Identity validation and KYC (Know Your Customer) checks carried out for regulatory purposes in connection with the onboarding of merchants and subscriptions to our payment services (detection of money laundering and terrorist financing):
Payment Processing
Company Name:
CENTRALPAY SAS - France
Purpose:
Provide a payment service and PCI DSS compliance.
Allow payment processing and anti-fraud checks.
Shared data:
All information related to a credit card transaction: amount, currency, BIN CARD, source IP, surname, first name, email, phone number, address, city, country.
Anti-fraud checks
Company Name:
MAXMIND - USA
Purpose:
Provide a fraud detection service. The data disclosed to this service provider may be:
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 21 days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of NORDPAY FINANCIAL):
Email address: dpo@nord-pay.com
Postal Address: Holland House, 1-4 Bury Street, London, EC3A 5AW.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on our website, and where appropriate communicated directly to you.
Paysite-cash uses a small number of cookies to understand the activity that takes place on its website and also to enhance the user experience. Cookies are small data files that sit on the user’s computer enabling Paysite-cash to understand the pages you are viewing, where you are viewing from and your preferences in terms of matters such as language.
The list of cookies used by Paysite-cash can be seen at the end of this document.
Cookies can be turned off by changing the settings in your browser. There is some useful information about how to do this at http://www.aboutcookies.org/
Detailed below are the cookies used by Paysite-cash, their purpose and their categorization.
Name | Purpose | Categorization |
---|---|---|
_cfduid psctrack psc cryptcookietest pscresellerid |
To enable you to access and navigate the website more easily or access secure areas of the site. | Strictly Necessary |
_utma _utmb _utmc _utmt _utmz _utmv |
To enable you to access and navigate the website more easily or access secure areas of the site. | Performance |
Language country | To enable you to access and navigate the website more easily or access secure areas of the site. | Functionality |
None currently | To allow us to provide marketing material that is more relevant to you and the interests you have expressed and to limit the number of times you will see it. | Targeting |